TalkM - Customer Support Icon

Ticketing

A support ticket system that helps support teams to streamline customer communications in a single ticket, all within an organized workflow.

All-in-one Ticketing

All support requests from chats or emails are stored in the online ticket system as tickets. Manage and resolve customer issues with ease by sorting, prioritize all the tickets.

Ticket Event

A full audit trail for you to track every conversation from origin to resolution, even if it spanned multiple channels and agents.

Seamless Workflow

Support agents can provide efficient and quicker resolution through proper workflow. Tickets will not get lost in cracks and all customer interactions become learning experiences.

Bigger Visibility

Issue tracking system can be used to improve the quality of whole company’s support team. If a specific issue is constantly raised, support team can be made aware and address it quickly.

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TalkM - Live Chat Icon

Live Chat

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Analytics

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Mobile SDK

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