TalkM - Analytics Icon

Analytics

Supervisors and admin can understand how the helpdesk and the support team are doing. It gives you the power to monitor agent performance, safeguard against agents getting overwhelmed, and keep any size team consistent in their responses.

Chat Report

You can see which day and time you're busiest, which agents are handling the most chats, and how your customers are rating their chat experience. Use insights and make better decisions.

Workload Report

Monitor and keep track of helpdesk productivity and the agent workload. Bring in additional help when needed and manage shifts effectively.

Work Performance Report

Help to track key metrics to measure performance and increase accountability. Identify which support team is doing good and taking shortest time to resolve ticket.

Other Products


TalkM - Live Chat Icon

Live Chat

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TalkM - Customer Support Icon

Ticketing

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TalkM - Mobile SDK Icon

Mobile SDK

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